Nobody likes Error Codes, we don’t either. But we do have a few error codes that we provide so that users, and our Support team, can quickly figure out what is wrong and how to fix the situation to get you back up and running ASAP.
When you see a QuotaGuard error of 1222 or 2297 – or are sent to https://status.quotaguard.com/oops.html – then this is possibly an error that relates to Inbound proxies that have exceeded their monthly quota and have been suspended by our system after attempts to contact the user (to update the plan) have been unsuccessful.
Steps to fix QuotaGuard Error 2297:
A) Log into your QuotaGuard account and follow these instructions to change your plan to one that covers the usage for the current month :
B) After changing the plan to an appropriate level, the subscription plan service will update each account every 10 minutes, on the “0” minute, to reflect “Active” instead of “Suspended”. Please wait until you see the time pass 10, 20, 30, 40, 50, or the start of the hour and verify that your QuotaGuard service is working.
C) Verify your QuotaGuard integration is now working. If it is not, write us at Support so we can verify that everything processed correctly with the upgrade and the service is now in good standing.
D) *Optional Recommendation* – Make sure we (Quotaguard) have an email address on file that you actually will receive when your account is approaching its quota, exceeds its quota, and we reach out to you. Some accounts have generic Accounting or unmonitored emails and we have no way to reach you to tell you your account is over its limit.
Not having a monitored email address is the #1 reason subscriptions are suspended, not because there’s an issue, but because we can’t reach customers to discuss how to resolve account questions.
If you account has a generic or unmonitored email address, please send us an email at Support so we can update your contact information.
If you are working with sensitive data, like HIPAA, Financial, or Personally Identifiable Information (PII), please migrate your subscription to QuotaGuard Shield, it’s the same as QuotaGuard Static but with stronger end to end security for sensitive requests.